Faq On Cambodia

Being customer driven: we have been customer-driven, and have spent time and energy in understanding and responding to the market. Our philosophy is that the customer comes first and all company policies are formulated with customer service.

Brand name strength in the local market, 365 Travel is a well-recognized company with steady growth, a prestige reputation, high quality services suppliers and a strong client portfolio. We serve over 100 high-profile wholesale travel agencies across Asia, America, Africa and Europe and handling an annual volume of about 12,000 international tourists. Our strengths come not only from competitive pricing but also from a team of skilled and dedicated people and a solid supply chain of multiple professional service providers across Vietnam and Southeast Asia. Despite being a fast-growing company with an exceptional 7-year track record of success, we never settle with complacence but instead constantly make efforts to meet and exceed our clients’ expectations. We design and operate a wide variety of tours including FIT, GIT, MICE, incentive and large-scale charter. One of our family tour packages was in fact nominated by the National Geographic Travel Magazine as one of the Tours of a Lifetime in 2011.

Financial situation: the operational and financial situation of the company is stable. We gain local supplier credibility and support. 365 Travel is recognized as one of few tour operators has good deals and relationship with hoteliers. The evidence is that we’re the second DMC buy beach resorts in Phan Thiet nowadays. - Investing in staff development; we focus on training staffs to standardize and professionalize their performance. We ensure our employees can offer a pleasant experience for the customers at every step. Through the consistent culture of company is that "treat the people the way you want to be treated", our staffs always do the right things to others.

Continuously improving processes: our major difference from other tour operators might be that we apply renovation and adaptation to transform the entire organization to focus on the customer. We create closed-loop learning and action process and build them into our daily operation. It means we receive customer feedback daily, if it is bad comment we share it throughout the organization for people to take action, respond to customer immediately to make them happy again. We committed “No complain” at all. On the other hand, many companies have customer feedback form for analysis only or just a way to measure customer satisfaction we use it every day to adjust our service that ensure we are WOWING our customers.

Improving profitability: Our final goal is to earn the loyalty of customers, employees and stakeholder because we believe loyalty is the key to profitable growth.

1. Apply upon arrival visa when landing in Cambodia
Required documents: 2 passport’s photos & 02 photos (4 cm x 6 cm)
Fee for upon arrival visa: $ 30 / pax

Tips
• Processing will be done by clients at the airport
• Take time to wait for at gate while staff prepares stamp fee for them
• Save money

2. Apply online visa ( Official web to apply online visa www.mfaic.gov.kh)
a.Guest’s personal information
• Surname
• Given Name
• Country
• Phone No
• Primary Email
• Retype Primary Email
• Secondary Email
• Retype Secondary Email
• Heard about us from?

b. Photos
• A full face, front view and open eyes
• Make sure photo presents full head from top of hair to shoulders
• Take the photo in a plain white or off-white background
• Avoid shadows on the face or background
• Face in photo should have a natural expression (closed mouth)
• Photos should not include sunglasses or hats
• The contrast and lighting in the photo should be normal

Requirements for digital Photograph
• Acquisition: The image file may be produced by acquiring an image with a digital camera or by digitizing a paper photograph with a scanner.
• Dimensions: Minimum acceptable dimensions are height=600 pixels and width=400 pixels. Maximum acceptable dimensions are height=1200 pixels and width=800 pixels.
• Color: Photo accepted color and black/white (black/white photo must be cleared and good quality),
• File Format: Must be JPEG, PNG, BMP format (Jpeg, Png, Bmp extension)
• File Size: Must be less than 1MB

Fee for online visa
• Fee for online visa if clients do by themselves: $ 30 ( Stamping fee) + $ 5 (processing charge) = $ 30/ pax
• Fee for online visa if 365 Travel agent do for them: $ 30 (Stamping fee) +$ 5 (processing charge) + $ 35 ( Service charge) = $ 65/ pax

Tips
• System is not well working so that we have to do some times to complete application form, slow access
• Photos need to be exact with Requirements
• Spend much money