How are you different from other tour providing companies?
Being customer driven: we have been customer-driven, and have spent time and energy in understanding and responding to the market. Our philosophy is that the customer comes first and all company policies are formulated with customer service.
Brand name strength in the local market, 365 Travel is a well-recognized company with steady growth, a prestige reputation, high quality services suppliers and a strong client portfolio. We serve over 100 high-profile wholesale travel agencies across Asia, America, Africa and Europe and handling an annual volume of about 12,000 international tourists. Our strengths come not only from competitive pricing but also from a team of skilled and dedicated people and a solid supply chain of multiple professional service providers across Vietnam and Southeast Asia. Despite being a fast-growing company with an exceptional 7-year track record of success, we never settle with complacence but instead constantly make efforts to meet and exceed our clients’ expectations. We design and operate a wide variety of tours including FIT, GIT, MICE, incentive and large-scale charter. One of our family tour packages was in fact nominated by the National Geographic Travel Magazine as one of the Tours of a Lifetime in 2011.
Financial situation: the operational and financial situation of the company is stable. We gain local supplier credibility and support. 365 Travel is recognized as one of few tour operators has good deals and relationship with hoteliers. The evidence is that we’re the second DMC buy beach resorts in Phan Thiet nowadays. - Investing in staff development; we focus on training staffs to standardize and professionalize their performance. We ensure our employees can offer a pleasant experience for the customers at every step. Through the consistent culture of company is that "treat the people the way you want to be treated", our staffs always do the right things to others.
Continuously improving processes: our major difference from other tour operators might be that we apply renovation and adaptation to transform the entire organization to focus on the customer. We create closed-loop learning and action process and build them into our daily operation. It means we receive customer feedback daily, if it is bad comment we share it throughout the organization for people to take action, respond to customer immediately to make them happy again. We committed “No complain” at all. On the other hand, many companies have customer feedback form for analysis only or just a way to measure customer satisfaction we use it every day to adjust our service that ensure we are WOWING our customers.
Improving profitability: Our final goal is to earn the loyalty of customers, employees and stakeholder because we believe loyalty is the key to profitable growth.
Are your tours kid friendly?
Yes, absolutely. We design our tours to be suitable for guest of all ages, and take children on our tours regularly. Parents trust us to offer the safest possible experience for their children because our drivers are the best in the business.
What happens if it rains before/during our tour?
If it is raining heavily before the start of your tour, we will delay the start time by 30 minutes (one of our travel consultants will call you or meet you in person at your hotel and update you on the tour status. If you are not staying in a hotel, then please call us at +84). If it is still raining heavily after the delay, then we will cancel the tour. If it is not raining heavily and we feel that the road conditions are not dangerous, then we will continue the tour as planned. We provide free high quality rain ponchos for all our guests.
If it starts to rain heavily during the tour and we have to cancel, then we will flag down a taxi to get you back to your hotel safely. You will only be charged for the time you spent on the tour.
Luckily, the rain showers in Ho Chi Minh City are usually short lived, so they haven’t affected our tours so much in the past. During the rainy season (June – November) you should expect that it will rain everyday (usually in the afternoons).
I am a solo traveler? Can I still book your tours?
We welcome bookings for solo travelers.
Do you offer pickup/drop-off service at my hotel/apartment/condo or the airport?
Yes we arrange and service clients for every single services .
I am arriving by cruise ship. Can you pick me up at the port?
The only ship port that we offer pick up/drop-off service at is Nha Rong port in District 4. If your ship docks at any other port, then we kindly request that you meet us in District 1 for the start of your tours.
Many of the larger cruise ship dock at Phu My Port, which is located about 2 hours away from Ho Chi Minh city. Your cruise ship should be able to offer you various transport options into Ho Chi Minh city.
Can you tell me more about travel insurance?
Personal insurance is always suggested to buy before travelling and when they go travelling at local, there is public insurance but compensate is based on local policy , it is very small
How do I identify your driver at the airport?
We always put client’s name and our company logo, before clients go travelling we also send all of them welcome board which we will show to pick up them at the airport
How are you different from other tour providing companies?
- Focus on personal care
- Service 24/7 to keep contract Representatives
- Tailor make even clients on tour and want to change itinerary and plan when compare original itinerary
What kind of cars do you use?
- 4 Seats: Toyota Altis, Honda Vios…
- 7 Seats: Innova, Foutunner , Santafer
- 16 Seats: Ford transit, Mercedes Ben
- 29 Seats: Huyndai County
- 35 Seats: Isuzu Samco
- 45 Seats: Univer, Hi-class, Space
How many offices and representatives does 365 travel have at the moment?
We always strive to extend our network to improve our services better. At the moment, we have head offices, branch offices and representatives as follow, and it can be more if we forget to update.
Vietnam: Head office in Hanoi, Branch office in Central of Vietnam, Branch office in Southern of Vietnam, Branch office in Mui Ne beach
Cambodian: Branch office in Siem Reap & Phnom Penh
Laos: Branch office in Vientiane
Germany: Representatives sales office
USA: Representatives sales office in Miami
Why do you put the name 365 travel?
365 Travel meaning that we serve clients 365 days per year, 30 day per month, 7 days per week, 24 hours per day. We are here to follow up every step of the way to ensure our guests are taken care of by our team. The 365 logo expresses our stability, like a tripod with three legs.
Is there anything I should not wear or bring when I go on a tour?
You should wear comfortable clothes because Saigon is usually hot, however women shouldn’t wear skirts or dresses riding motorbikes. As a precaution, please leave necklaces, dangly earrings and other easily stolen jewelry at your hotel. It’s also recommended that you not use your camera while riding on the motorbike. If you want to take some photos, our guides will be happy to pull over so you can safely take pictures.
How do I get visa into Vietnam?
There are some ways to do arrange visa to Vietnam
1. You can do visa in advance at Vietnam’s Embassy at your country but there are some weakness and strength for this way
Weakness
- If living a small city you stay do not have Vietnam’s embassy you will have to transfer to big city or capital to do Vietnam’s visa. it is very waste time and money
- More expensive
Strength
- When you have visa in advance, arriving airport you will save time to avoid waiting in line to do procedure to enter Vietnam
2. You can do visa upon arrival
What is a 'Visa on Arrival?':
This is most likely the easiest way to obtain your visa without having to chase down embassies, consulates and the like prior to your trip. The entry Vietnam visa will be stamped on your passport at the Visa On Arrival Desk at the International Airport in Vietnam (VN). Then you can pass through the Immigration checking point. With this type of visa, you only can enter the country by air.
How to get a Visa on Arrival?
We get a Visa on Arrival Approval Letter for you from the Vietnam Immigration Department. After obtaining the approval letter, we will forward you a copy by fax or email. Copies of the same document will be forwarded on your behalf to Vietnam Immigration checkpoints at International Airports only, so when you arrive in Viet Nam, the Immigration officers will have those documents on hand and will be able to issue your entry visa at once. Please remember to bring at least 02 photos of passport regulation size (2in x 2in or 4cm x 6cm) and cash (US dollars) for the stamping fees.
How to get a Visa on Arrival?
Step 1: Send us Copy pass port
Step 2: We get a Visa on Arrival Approval Letter for you from the Vietnam Immigration Department.
Step 3: After obtaining the approval letter ,we will forward you a copy by fax or email. Copies of the same document will be forwarded on your behalf to Vietnam Immigration checkpoints at International Airports only
Step 4: when you arrive in Viet Nam, the Immigration officers will have those documents on hand and will be able to issue your entry visa at once. Please remember to bring at least 02 photos of passport regulation size (2in x 2in or 4cm x 6cm) and cash (US dollars) for the stamping fees.
Fee for this service
Approval letter fee to pay direct us : USD 5 per person for single visa letter and USD 10 for Multiple for Visa letter
Fee you have to pay at the airport is the Stamping fees - which you will be required to pay directly at the airport: US$ 45/Single Entry or US$ 65/Multiple Entry
NORMAL PROCESSING FOR APPROVAL LETTER: 3 - 4 working days
URGENT PROCESSING: 1 - 2 working day (charged case by case)
If I got sick during the tour, can I get refund on the service or activities which I did not participate in?
Based on our cancellation policy, we do not make refunds if customer cancels during the trip or within 14 days before the travel date. We are required to pay hotels and airline companies in advance. Under certain circumstances, we are able to refund the entrance fees to the attractions and some service fees. Please consult with your travel advisor.
What is your cancellation policy?
In need of cancellation, 365 Travel knows that you – the clients – reserve the right to cancel the confirmed services. However, maintaining the born relationship with you is still vital for us. Therefore, we shall manage to reduce the costs arisen due to the cancellation. In worse cases, you are subject to any cancellation fees assessed by the suppliers of services including hotels or airlines used in the itinerary.
Cancellations of confirmed reservations will be charged $50 per booking as administrative fee. For booking with total amount less than $50, the equivalent administrative fee will be advised at the time of making reservation.
Any cancellations will be charged as the followings and the remainder will be refunded to you:
1. More than 45 days before departure: No cancellation charge except for administrative fee as stated above.
2. 45 to 30 days before departure: 10% of total tour cost and not less than administrative fee amount.
3. 30 to 15 days before departure: 25% of total tour cost.
3. 14 to 7 days before departure: 50% of total tour cost.
4. 6 to 0 days before departure: 90% of total tour cost.
5. No-show at the airport on the day of arrival/trip departure: 100% of total our cost.
Inevitable cancelation charge: flight tickets, cruise ship tickets, train tickets, and other pre-paid fees which have already been submitted will be added in addition to the above charges. Scanned copies of receipts will be provided upon request.
The refund will be made in 15 days of our receipt of your written cancellation request. Bank transfer fees, where applicable, will be added in addition to the above charges.
To begin a cancelation, an email stating your intent to your travel consultant or to
[email protected] is required. Cancellation refunds will be calculated as of the date we receive your written cancellation.
I have confirmed my order with you and agreed to pay the cost by submitting my credit card to you, but I noticed that my credit card has not been billed for the deposit as we have agreed. Is this the correct procedure?
When the tour is finalized and all bookings are completed, our billing department will submit 'Payment Guarantee' with your credit card to the Bank of Vietnam. The Bank of Vietnam will mail the fax to your bank. Upon receiving the request from Bank of Vietnam your bank will then charge credit card. The process may take 2 to 3 weeks. The charge does not appear on your credit card until that time. If you see that there is no bill to your Credit Card that does not mean that there is something wrong with the confirmation of your reservation.
What guarantee do we have if we send our money to your bank by wire transfer?
Actually we understand your worries to book a tour online. Any worries are reasonable. We will inform you once we receive you payment by email or fax. Also we will fax you the receipt of your payment. But we know that is not enough. In Vietnam, every travel agent is imposed to deposit a certain amount of money to be a guarantee fund at the Vietnam National Administration of Tourism (VNAT). We deposited 5 Billion VNĐ (about USD230,000) at the account of the Vietnam National Administration of Tourism as our quality guarantee fund in case of guest complaints. So we have to serve our guests as your itinerary states. Otherwise our fund would be deducted and refunded to you if the complaint meets any breaches of items of the tourist law. Please keep the receipt your bank gives you if you wire transfer a deposit. Besides, you can meet our travel consultants IN PERSON to pay the rest of the tour cost at our office. You will have a chance to see who we are, where we are from and who you will be travelling with.
What is your bank account?
Wire Transfer is the cheapest way for payment, so for big amount of money, we recommend you to pay through wire transfer in order to save the surcharge of money transferring.
Our US dollars bank account:
Bank Name: BANK FOR INVESTMENT DEVELOPMENT OF VIETNAM, HANOI
Swift Code: BIDVVNVX125
Address: 14 LANG HA STREET, BADINH, HANOI, VIETNAM
Rceipient: 365 TRAVEL & INVESTMENT LIMITED COMPANY
Account No: 12510370013029
After you issued the payment in the bank, please keep the receipt and send us the scan copy via email or fax. Once we received your payment, your private travel consultant will notice you by email and final confirm the tour for you.
Does your quotation include the international flight?
Based on your specific requirements, your quotation will or will not include international flights. We suggest that you obtain the best deal from international airlines that will be able to offer special discounted airfares to combine with the exceptional quotation that we will provide for you.
I emailed you / booked a tour over 24 hours ago. Why did I not receive a reply?
We usually reply to all emails and booking requests within 12 hours. Our emails are often mistakenly reported as SPAM however, so if you have not heard back from us within 24 hours, please check your SPAM folder before sending us another email.
Do I need to put down a deposit/prepay to book a tour?
For bookings of 4 people or less, you do not have to put down a deposit to book a tour. However, for parties of 5 guests and up we require a 20% deposit in order to reserve a booking.
Can I book a tour if I don’t have a hotel yet?
We require either a confirmed hotel reservation or a 20% deposit in order to book our tours. If you have not yet booked your hotel, you can request a Paypal invoice from us which you can pay with any major credit card. Once we receive your deposit, your booking will be secured.
How far ahead of time do I need to book a tour?
Although we welcome last minute bookings (subject to availability), we recommend that you book your tour(s) a least 2 weeks ahead of your desired tour date as our tours often fill up quickly
For last minute bookings, please email or call us at +84 to check on availability.
What payment methods do you accept?
We currently only accept cash payment in either Vietnamese Dong or US Dollars on the day of the tour. If you book a tour at least 24 hours before your tour date, then you are also provided an option to pay for your tour by credit card (via paypal). Because Paypal often holds payments originating from Vietnam for 24 hours, payments using this method must be received at least 24 hours before the date of your tour.
If you choose to pay in cash, please make sure that your bills are in good condition, without any tears or makings on them. It is very difficult to exchange bills in Vietnam unless they are in near perfect condition.
Currently we use the conversion rate of 1 US dollars = 21,400 Vietnamese Dong, which is lower than the official rate and makes it less expensive for our guests to pay in Vietnamese Dong.